At Wil Oil Intl LLC, we are committed to delivering high-quality fertilizers and edible oil products to our global B2B partners. Due to the nature of bulk international trade, this policy outlines the conditions under which returns, claims, and refunds are handled.

1. Nature of B2B Bulk Transactions

All transactions conducted with Wil Oil Intl LLC are:

  • Bulk (wholesale) orders
  • Governed by signed contracts or Proforma Invoices (PI)
  • Executed under internationally recognized Incoterms

As such, returns and refunds are subject to stricter conditions compared to retail purchases.

2. Return Policy

General Rule: No Returns

  • Bulk shipments are non-returnable once dispatched and accepted, except in cases of:
    • Verified product defects
    • Non-conformity with agreed specifications

Eligible Return Conditions

Returns may only be considered if:

  • The product does not match contract specifications
  • Goods are significantly damaged prior to risk transfer (as per Incoterms)
  • A certified inspection report confirms the issue

3. Inspection Requirements

To protect all parties:

  • Buyers are strongly advised to arrange:
    • Pre-shipment inspection, or
    • Third-party inspection (e.g., SGS or equivalent)
  • Upon delivery:
    • Goods must be inspected within 7 days
    • Any issue must be reported immediately with evidence

Failure to inspect or report within this timeframe constitutes acceptance.

4. Claims Procedure

To initiate a claim, the buyer must provide:

  • Written notification within 7 days of delivery
  • Supporting documents:
    • Photos or videos of the issue
    • Inspection report from a recognized authority
    • Copy of Bill of Lading and Commercial Invoice

Claims submitted without sufficient evidence may not be processed.

5. Refund Policy

Refunds are only applicable under the following conditions:

  • Verified non-conformity or defect
  • Approved claim after internal and/or third-party review
  • Compliance with agreed contractual terms

Refund Options May Include:

  • Partial refund
  • Full refund (in rare and justified cases)
  • Replacement shipment (preferred in many B2B cases)

6. Non-Refundable Situations

Refunds will NOT be granted in the following cases:

  • Change of mind or order cancellation after shipment
  • Improper storage or handling by the buyer
  • Delays caused by shipping lines or customs
  • Minor variations that do not affect product functionality
  • Failure to follow agreed import or regulatory procedures

7. Risk & Responsibility

  • Risk transfers according to the agreed Incoterm (e.g., FOB, CIF, CFR)
  • Once risk is transferred, the buyer assumes responsibility for:
    • Transportation risks
    • Customs clearance
    • Storage conditions

8. Insurance

  • For CIF shipments, insurance is included as per contract
  • For FOB or EXW shipments:
    • Buyers are responsible for arranging insurance

Claims related to transit damage must be directed to the insurance provider.

9. Processing Time for Refunds

  • Approved refunds are processed within:
    7 – 21 business days, depending on:
    • Banking procedures
    • Payment method used

10. Dispute Resolution

In case of disputes:

  • Parties agree to resolve issues through:
    • Negotiation in good faith
    • Arbitration (preferred for international trade)

Legal proceedings will follow the governing law stated in the contract.