Welcome to Wil Oil Intl LLC. This Shipping Policy outlines the terms and conditions governing the shipment and delivery of our bulk products, including fertilizers and edible oils, for our valued business clients worldwide.

1. Scope of Shipping

Wil Oil Intl LLC specializes in bulk (B2B) shipments to:

  • Importers and distributors
  • Agricultural companies
  • Food processing companies
  • Government and institutional buyers

We ship globally from our head office in Thailand and our United States branch, depending on product availability and client location.

2. Order Processing Timeline

  • All bulk orders are processed after:
    • Signed contract or Proforma Invoice (PI)
    • Payment confirmation (as per agreed terms)
  • Processing time typically ranges from:
    3 – 10 business days, depending on:
    • Order volume
    • Product type
    • Packaging requirements

3. Shipping Methods

We offer flexible international shipping options based on client requirements:

a. Sea Freight (Primary Method)

  • Ideal for bulk and containerized shipments
  • Options include:
    • FCL (Full Container Load)
    • LCL (Less than Container Load)

b. Air Freight (On Request)

  • Suitable for urgent or smaller bulk consignments
  • Higher cost compared to sea freight

4. Incoterms (Delivery Terms)

All shipments are executed based on internationally recognized Incoterms, including but not limited to:

  • FOB (Free On Board)
  • CIF (Cost, Insurance, Freight)
  • CFR (Cost and Freight)
  • EXW (Ex Works)

The agreed Incoterm will be clearly stated in the contract or invoice.

5. Shipping Duration

Estimated delivery timelines:

  • Asia: 7 – 20 business days
  • Europe: 20 – 35 business days
  • Africa: 25 – 40 business days
  • North America: 20 – 30 business days

Note: Delivery times may vary due to port congestion, customs clearance, or unforeseen logistics disruptions.

6. Packaging & Handling

We ensure industry-standard packaging for safe transit:

  • Fertilizers:
    • Heavy-duty polypropylene bags / jumbo bags
  • Edible Oil:
    • Drums, flexitanks, IBC tanks, or bulk containers

All packaging complies with international shipping and safety regulations.

7. Documentation Provided

For every shipment, we provide complete export documentation, including:

  • Commercial Invoice
  • Packing List
  • Bill of Lading (B/L)
  • Certificate of Origin
  • Phytosanitary Certificate (for fertilizers, if applicable)
  • Quality/Inspection Certificates

8. Customs & Import Duties

  • Buyers are responsible for:
    • Import duties
    • Taxes
    • Customs clearance in the destination country
  • Will Oil Intl LLC can assist with documentation and coordination but does not control customs processes.

9. Shipment Tracking

  • Tracking details are provided once goods are dispatched
  • Clients receive:
    • Bill of Lading number
    • Shipping line details

You can track your shipment through the respective carrier or via our support team.

10. Risk & Ownership Transfer

  • Risk is transferred according to the agreed Incoterm
  • Once goods are handed over as per contract terms, liability transfers to the buyer or shipping party

11. Delays & Force Majeure

Wil Oil Intl LLC is not liable for delays caused by:

  • Natural disasters
  • Port congestion
  • Government restrictions
  • War, strikes, or pandemics

However, we will actively communicate and support clients throughout any disruption.

12. Damaged or Lost Shipments

  • Any claims must be reported within 7 days of delivery
  • Supporting evidence required:
    • Photos
    • Inspection report
    • Delivery documentation

Claims will be handled in accordance with the agreed shipping terms and insurance coverage.

13. Contact Information

For shipping inquiries or logistics coordination:

Wil Oil Intl LLC
Email: info@wiloilintlllc.com
Phone: +66 92 660 2920
Head Office: 13°44’51.1″N 100°45’42., Motorway 7, Thailand
USA Branch: 150 Read St, Portland, ME 04103, United States